Workshop 6 – Designing for Digital and Service Transformation

What you will learn

How are digital technologies like AI, big data and IoT disrupting products, services and systems? And how will people, digital systems and infrastructures interact in future services? In this workshop, you will be inspired by the power of service design, data and digital platforms that help us understand undiscovered user needs.

Introducing the core elements of service design, the full-day workshop will be accompanied by case studies to show how it is transforming businesses and public organisations. You will also be guided through practical tools and knowledge to adopt a human-centred design approach to bring positive change and enhance customer experience of your services.

Who should attend

Entrepreneurs, start-ups, service designers, business managers and policy-makers

Remarks

- Language: English
- Format: Short lectures, case sharing and group exercises
- Lunch is not included
- Max Capacity: 24 pax
- Registration on a first-come-first-served basis